Emotional Support Program

Home About the Program Sign Up Online FAQ Resources For Providers For Case Managers Call 1-866-794-HOPE for immediate help (1-866-794-4673) Tell a friend about this website. Lea el resumen en español		FREQUENTLY ASKED QUESTIONS GENERAL QUESTIONS What type of assistance can the American Red Cross Emotional Support Program for Survivors of the 2005 Hurricanes offer for mental health services? What does the Emotional Support Program program cover? What medications are covered under the program? From Whom Can I Get Treatment? What if I enroll and decide not to participate? What happens if I am eligible for the program, but have not filed any claims, and the program ends? Is the money set aside for me? What if I have a complaint or a problem using the program? QUESTIONS ABOUT ENROLLMENT How Can I Enroll For This Benefit? How long will it take to enroll? What paperwork will I have to complete? I am not ready to begin treatment yet. Can I still enroll in the program even though I do not want to use it right now? QUESTIONS ABOUT ELIGIBILITY I moved after the Hurricane. Am I still eligible for the Emotional Support Program? Does immigration status affect a person's eligibility for the Benefit? QUESTIONS ABOUT IMPORTANT DEADLINES Is there a deadline for enrolling in the program? How long does the coverage last? When is the last day I can submit claims for covered services? Is it possible for the program deadline dates to change? QUESTIONS ABOUT SUBMITTING CLAIMS How do I submit claims? I started seeing a therapist right after the Hurricane, but I just enrolled recently in the Emotional Support Program. May I submit claims for services I received prior to my enrollment? How Does Reimbursement Work? OTHER QUESTIONS When I reach my benefit limit, can I request an exception for additional coverage if I am still in treatment? What if I enroll and decide not to participate? What about my existing insurance coverage? How many sessions will the program cover?

FREQUENTLY ASKED QUESTIONS